Playlane Collector Support

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COLLECTOR GUIDE

Everything you need to know to build your display.

How long does it take to dispatch my order?
Most orders are dispatched within 24 to 48 hours of order confirmation, excluding Sundays and public holidays. Once dispatched, you will receive a tracking link via email.
What are the estimated delivery timelines?
For Kolkata, we offer same-day or next-day delivery. For the rest of India, the average delivery time is approximately 5 business days, depending on your location and courier speed.
Do you ship internationally?
Currently, we only ship within India. We do not offer international shipping at this time.
How is my order packed?
As collectors, we value condition. Every order is packed with multiple layers of bubble wrap and placed in custom-sized heavy-duty cardboard boxes with fragile labeling to ensure it reaches you in mint condition.
What is 'Proof of Packaging'?
For transparency, we capture an image of every order before it's sealed. You can view this proof in your Order History page for 15 days after dispatch. This ensures you know exactly how your item was handled.
Can I cancel my order?
All sales are final. Since we deal in exclusive and limited-edition collectibles, we do not allow cancellations or refunds for change of mind once an order is placed.
What should I do if a package is returned to you (RTO)?
If a package is returned due to an incorrect address or non-availability, the customer is liable for RTO charges. We can re-ship the item, but additional shipping charges will apply.
What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, you must provide a continuous, unedited unboxing video starting from the sealed package. Claims without a valid unboxing video will be rejected.
How long do refunds take?
Once a refund is approved by our team, it typically takes 6-7 business days to reflect in your original payment method.
How do Pre-Orders work?
Pre-order items are products that haven't arrived in stock yet. The expected arrival date is mentioned on the product page. Your order will be shipped as soon as the stock arrives at our warehouse.
Can I combine pre-order and in-stock items?
If you order both in-stock and pre-order items, your entire order will ship together once the pre-order item arrives. If you need in-stock items sooner, please place separate orders.