Refund Policy

These are not eligible for a return, replacement, or refund:

• Change of mind, buyer's remorse, or an accidental order
• Wrong scale, colour, edition, or product chosen at checkout
• Damage, loss, or delay while the parcel is with the courier
• Factory defects, manufacturing flaws, paint issues, or factory-seal quirks
• Minor outer-box, blister, or card-edge wear from shipping
• KO / replica quality variation when the listing already states it
• Sale or clearance items
• Opened, tampered, or unsealed packages — once the seal is broken there is no contest without a valid unboxing video
• Claims filed more than 48 hours after delivery
• Unpaid pre-order or hold deposits after the payment window expires

Once the parcel is handed to the courier, Playlane is not liable for damage, loss, or delay in transit. Courier handling is outside our control.

Minor scuffs on an outer box or blister are common in Indian courier networks and are not covered.

We sell products as received from the manufacturer or supplier. We are not responsible for factory defects, production flaws, or issues that come from the manufacturing process.

If you order a KO (knock-off / replica) item, quality can differ from the official version. Authenticity or KO status is stated in the product title and description. That variance is not a defect and is not refundable.

Pre-orders reserve an item that is not in stock yet. Arrival dates on the product page are estimates from the manufacturer and can move. By placing a pre-order you agree to wait if the factory or inbound shipment is delayed.

• Pre-orders cannot be cancelled, modified, or refunded once the booking period has ended or we have confirmed the order with the supplier.
• Limited edition and exclusive store drops are final sale. They are often paid and sourced the same day.
• If a hold or remaining balance is not paid before it expires, the deposit is not refunded and the reservation ends.

In-stock cancellations within 2 hours of placement are covered on the Cancellation Policy.

If we packed a different product from your order, email support@playlane.in within 48 hours of delivery with your Order ID and unboxing video.

If we approve a replacement, you must send the incorrect item back in its original packaging and unused condition. We ship the correct item only after that return reaches us. A tampered box or used product is not eligible.

Refunds are not routine. They apply only to an approved packing-error claim, or to an eligible cancellation under our Cancellation Policy.

• 1

  Original Method

  The amount goes back to the original payment method used at checkout.

• 2

  Timing

  Banks and UPI apps usually show the credit in 5–7 business days. The ARN/UTR appears in your bank or UPI app once the payout is processed.

• 3

  COD Orders

  If no online payment was collected, there is nothing to refund. If you paid an advance online, only that advance is refunded.

• 4

  Fees We Do Not Return

  Shipping after dispatch, courier RTO charges, payment-gateway fees, and EMI interest charged by the bank or app are not refunded.

You are responsible for a correct address and for being available to receive the package. If a shipment returns to us (RTO — Return to Origin) because of a wrong address, a refused delivery, or non-availability:

• Outbound shipping charges are not refunded.
• Courier RTO charges are deducted from any refund we issue.
• Re-shipping is available on request and requires a new shipping payment.