Shipping Policy
Processing & Dispatch
In-stock orders are packed and handed to the courier within 24 to 48 hours of payment confirmation, excluding Sundays and public holidays.
Delivery Time
Kolkata / West Bengal: 1–2 business days
Metro cities: 2–4 business days
Rest of India: 4–6 business days
Remote regions (North-East, J&K): 5–8 business days
Our Partners
We ship with Shree Tirupati, Delhivery, Amazon, and other leading couriers. The partner for your order is shown on the tracking link.
Shipping Charges & Destinations
Shipping is calculated at checkout from weight and destination. Review the total before you pay.
India Only
We ship only to addresses in India. We do not offer international shipping.
Pre-Orders & Mixed Orders
- Pre-order ETAs on the product page are estimates from the manufacturer and can move. We update the listing when we have a new date.
- After stock lands and remaining balance is cleared, dispatch is 24 to 48 hours.
- In-stock and pre-order items in the same order ship together when the pre-order arrives, unless you place them as separate orders.
Packaging
Every order is packed to protect the collectible in transit:
Proof of Packaging
We photograph every order before it is sealed and handed to the courier. This is your record that the item left Playlane intact.
Available for 15 days
Proof links are in your order history for 15 days from dispatch, then deleted.
Tracking Your Order
When the courier takes the parcel, we email you a tracking link. Allow 12–24 hours for the first scan to appear, then track on the courier's site.
Kolkata Pickup
Local pickup is available in Kolkata, Monday to Saturday, 11:00 AM – 7:00 PM IST. Message support before you come so the order is packed and ready.
Transit Disclaimer
Playlane is not liable for courier delays, loss, or damage after the parcel leaves our warehouse. Minor outer-box wear is not covered. For transit issues, claim with the courier using your tracking ID. See our Refund Policy.